𝖠𝗁, 𝗍𝗁𝗈𝗌𝖾 𝖼𝗋𝗂𝗍𝗂𝖼𝖺𝗅 𝗂𝗌𝗌𝗎𝖾 𝗎𝗉𝖽𝖺𝗍𝖾𝗌! 𝖳𝗁𝖾 𝗌𝖺𝖼𝗋𝖾𝖽 𝗍𝗋𝖺𝖽𝗂𝗍𝗂𝗈𝗇 𝗐𝗁𝖾𝗋𝖾 𝗐𝖾 𝗌𝖺𝗒 𝖾𝗏𝖾𝗋𝗒𝗍𝗁𝗂𝗇𝗀, 𝗌𝗈𝗅𝗏𝖾 𝗇𝗈𝗍𝗁𝗂𝗇𝗀, 𝖺𝗇𝖽 𝗌𝗍𝗂𝗅𝗅 𝗆𝖺𝗇𝖺𝗀𝖾 𝗍𝗈 𝗌𝗈𝗎𝗇𝖽 𝗅𝗂𝗄𝖾 𝗁𝖾𝗋𝗈𝖾𝗌.

𝖨 𝗁𝖺𝗏𝖾 𝗆𝗎𝗅𝗍𝗂𝗉𝗅𝖾 𝗍𝗂𝗆𝖾𝗌 𝗌𝖾𝖾𝗇 𝗍𝗁𝖺𝗍 ‘𝗈𝗏𝖾𝗋’𝗌𝗆𝖺𝗋𝗍 𝖨𝖳 𝖿𝗈𝗅𝗄𝗌 𝗉𝗅𝖺𝗒 𝗈𝗎𝗍 𝗌𝗎𝖼𝗁 𝗎𝗉𝖽𝖺𝗍𝖾𝗌 𝗍𝗒𝗉𝗂𝖼𝖺𝗅𝗅𝗒 𝖺𝗌-

“𝖶𝖾 𝖾𝗑𝗉𝖾𝗋𝗂𝖾𝗇𝖼𝖾𝖽 𝖺𝗇 𝖨𝖳 𝗈𝗎𝗍𝖺𝗀𝖾, 𝖺𝗅𝗅 𝗌𝗒𝗌𝗍𝖾𝗆𝗌 𝖺𝗋𝖾 𝗇𝗈𝗐 𝖻𝖺𝖼𝗄 𝗈𝗇𝗅𝗂𝗇𝖾 𝗐𝗂𝗍𝗁 𝗆𝗂𝗇𝗂𝗆𝖺𝗅 𝖽𝗂𝗌𝗋𝗎𝗉𝗍𝗂𝗈𝗇 𝗍𝗈 𝗍𝗁𝖾 𝖻𝗎𝗌𝗂𝗇𝖾𝗌𝗌.”
𝖡𝖾𝗁𝗂𝗇𝖽 𝗍𝗁𝖾 𝗌𝖼𝖾𝗇𝖾𝗌- 𝖳𝗁𝖾 𝗌𝖾𝗋𝗏𝖾𝗋 𝖼𝗋𝖺𝗌𝗁𝖾𝖽 𝖺𝗇𝖽 𝗐𝖾 𝖽𝗂𝖽 𝗇𝗈𝗍 𝖿𝗂𝗑 𝗍𝗁𝖾 𝗋𝗈𝗈𝗍 𝖼𝖺𝗎𝗌𝖾. 𝖡𝗎𝗍 𝗁𝖾𝗒, 𝗐𝖾 𝗋𝖾𝗌𝗍𝖺𝗋𝗍𝖾𝖽 𝗂𝗍, 𝖺𝗇𝖽 𝗂𝗍 𝗂𝗌 𝗋𝗎𝗇𝗇𝗂𝗇𝗀. 𝖲𝗈, 𝗍𝗁𝖺𝗍 𝖼𝗈𝗎𝗇𝗍𝗌. 𝖱𝗂𝗀𝗁𝗍?

“𝖬𝗈𝗇𝗂𝗍𝗈𝗋𝖾𝖽 𝗌𝗒𝗌𝗍𝖾𝗆 𝗉𝖾𝗋𝖿𝗈𝗋𝗆𝖺𝗇𝖼𝖾 𝗍𝗁𝗋𝗈𝗎𝗀𝗁𝗈𝗎𝗍 𝗍𝗁𝖾 𝗂𝗇𝖼𝗂𝖽𝖾𝗇𝗍.”
𝖡𝖾𝗁𝗂𝗇𝖽 𝗍𝗁𝖾 𝗌𝖼𝖾𝗇𝖾𝗌- 𝖶𝖾 𝗌𝗍𝖺𝗋𝖾𝖽 𝖺𝗍 𝗂𝗍 𝖺𝗇𝖽 𝗁𝗈𝗉𝖾𝖽 𝗂𝗍 𝗐𝗈𝗎𝗅𝖽 𝗇𝗈𝗍 𝗀𝖾𝗍 𝗐𝗈𝗋𝗌𝖾.

“𝖤𝗌𝖼𝖺𝗅𝖺𝗍𝖾𝖽 𝗍𝗁𝖾 𝗂𝗌𝗌𝗎𝖾 𝗍𝗈 𝗍𝗁𝖾 𝗏𝖾𝗇𝖽𝗈𝗋 𝖿𝗈𝗋 𝗋𝖾𝗌𝗈𝗅𝗎𝗍𝗂𝗈𝗇.”
𝖡𝖾𝗁𝗂𝗇𝖽 𝗍𝗁𝖾 𝗌𝖼𝖾𝗇𝖾𝗌- 𝖶𝖾 𝗁𝖺𝗇𝖽𝖾𝖽 𝗂𝗍 𝗈𝖿𝖿 𝖺𝗇𝖽 𝖼𝗋𝗈𝗌𝗌𝖾𝖽 𝗈𝗎𝗋 𝖿𝗂𝗇𝗀𝖾𝗋𝗌.

“𝖶𝖾 𝖼𝗈𝗇𝗍𝗂𝗇𝗎𝖾 𝗍𝗈 𝗆𝗈𝗇𝗂𝗍𝗈𝗋 𝗍𝗁𝖾 𝗌𝗒𝗌𝗍𝖾𝗆𝗌 𝖺𝗇𝖽 𝗐𝗂𝗅𝗅 𝗉𝗋𝗈𝗏𝗂𝖽𝖾 𝗎𝗉𝖽𝖺𝗍𝖾𝗌 𝗂𝗇 𝗍𝗁𝖾 𝗇𝖾𝗑𝗍 𝖼𝗈𝗆𝗆𝗎𝗇𝗂𝖼𝖺𝗍𝗂𝗈𝗇 𝗋𝖾𝗅𝖾𝖺𝗌𝖾.”
𝖡𝖾𝗁𝗂𝗇𝖽 𝗍𝗁𝖾 𝗌𝖼𝖾𝗇𝖾𝗌- 𝖶𝖾 𝗁𝖺𝗏𝖾 𝗇𝗈 𝗂𝖽𝖾𝖺 𝗐𝗁𝖺𝗍 𝗂𝗌 𝗁𝖺𝗉𝗉𝖾𝗇𝗂𝗇𝗀 𝖻𝗎𝗍 𝗅𝖾𝗍 𝗎𝗌 𝗆𝖺𝗄𝖾 𝗂𝗍 𝗌𝗈𝗎𝗇𝖽 𝗉𝗋𝗈𝖺𝖼𝗍𝗂𝗏𝖾.

There was an epic situation I can recall. One time, an update like this caused utter confusion for users. They could not tell if the issue was solved, ongoing, or buried under the rug for future us to worry about. And yet, the execs nodded wisely and congratulated IT team on ‘Great job done’.

𝖨𝖿 𝗒𝗈𝗎 𝗐𝖺𝗇𝗍 𝗍𝗈 𝗋𝖾𝖺𝗅𝗅𝗒 𝗆𝖺𝗄𝖾 𝖺 𝖽𝗂𝖿𝖿𝖾𝗋𝖾𝗇𝖼𝖾 𝗍𝗁𝖾𝗇 𝖨 𝗐𝗈𝗎𝗅𝖽 𝗌𝖺𝗒, 𝟣)𝖣𝗋𝗈𝗉 𝗍𝗁𝖾 𝗃𝖺𝗋𝗀𝗈𝗇 𝟤)𝖡𝖾 𝖼𝗅𝖾𝖺𝗋, 𝗍𝗋𝖺𝗇𝗌𝗉𝖺𝗋𝖾𝗇𝗍, 𝖺𝗇𝖽 𝖺𝖼𝗍𝗂𝗈𝗇𝖺𝖻𝗅𝖾, 𝖺𝗇𝖽 𝟥)𝖢𝗈𝗆𝗆𝗎𝗇𝗂𝖼𝖺𝗍𝖾 𝗋𝗂𝗌𝗄 𝗁𝗈𝗇𝖾𝗌𝗍𝗅𝗒 𝖺𝗇𝖽 𝗌𝖾𝗍 𝗋𝖾𝖺𝗅 𝖾𝗑𝗉𝖾𝖼𝗍𝖺𝗍𝗂𝗈𝗇𝗌.

𝖠 𝗀𝗋𝖾𝖺𝗍 𝗎𝗉𝖽𝖺𝗍𝖾 𝖽𝗈𝖾𝗌 𝗇𝗈𝗍 𝗃𝗎𝗌𝗍 𝖽𝖾𝗌𝖼𝗋𝗂𝖻𝖾 𝗍𝗁𝖾 𝗉𝗋𝗈𝖻𝗅𝖾𝗆, 𝖻𝗎𝗍 𝖺𝗅𝗌𝗈 𝖽𝗈𝖾𝗌 𝗂𝗍 𝗌𝗁𝗈𝗐 𝗐𝗁𝖺𝗍 𝗂𝗌 𝖻𝖾𝗂𝗇𝗀 𝖽𝗈𝗇𝖾, 𝗐𝗁𝗒 𝗂𝗍 𝗆𝖺𝗍𝗍𝖾𝗋𝗌, 𝖺𝗇𝖽 𝗁𝗈𝗐 𝗐𝖾 𝖺𝗋𝖾 𝗆𝗈𝗏𝗂𝗇𝗀 𝖿𝗈𝗋𝗐𝖺𝗋𝖽.

𝘗𝘚: 𝘛𝘩𝘰𝘴𝘦 𝘤𝘳𝘪𝘵𝘪𝘤𝘢𝘭 𝘶𝘱𝘥𝘢𝘵𝘦𝘴 𝘸𝘩𝘦𝘯 𝘺𝘰𝘶 𝘸𝘰𝘶𝘭𝘥 𝘴𝘢𝘺 𝘵𝘩𝘢𝘵 “𝘐 𝘩𝘢𝘷𝘦 𝘤𝘭𝘦𝘢𝘯𝘦𝘥 𝘮𝘺 𝘳𝘰𝘰𝘮,” 𝘸𝘩𝘪𝘭𝘦 𝘴𝘩𝘰𝘷𝘪𝘯𝘨 𝘦𝘷𝘦𝘳𝘺𝘵𝘩𝘪𝘯𝘨 𝘶𝘯𝘥𝘦𝘳 𝘵𝘩𝘦 𝘣𝘦𝘥!

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