In IT, a 5-minute outage might seem like a small blip. But to the business teams those 5 minutes could mean lost transactions, frustrated customers, or a delayed launch.

Effective IT service delivery means measuring IT issues not just by duration but by the business impact. Quick resolution and regular communication with business stakeholders are key to minimizing fallout. In IT, the clock ticks differently for the business—make sure they know you are on it.

PS: IT minutes vs. business minutes—it is like dog years but with more urgency. 😉

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