Decoded: IT Stories That Matter.
Service Level Agreements
𝗦𝗟𝗔𝘀 (𝗦𝗲𝗿𝘃𝗶𝗰𝗲 𝗟𝗲𝘃𝗲𝗹 𝗔𝗴𝗿𝗲𝗲𝗺𝗲𝗻𝘁𝘀) 𝗢𝗥 𝗖𝗟𝗔𝘀 (𝗖𝗵𝗮𝗼𝘀 𝗟𝗲𝘃𝗲𝗹 𝗔𝗴𝗿𝗲𝗲𝗺𝗲𝗻𝘁)? 𝗜𝘀 𝗜𝘁 𝗧𝗵𝗲 𝗠𝗼𝘀𝘁 𝗕𝗿𝗼𝗸𝗲𝗻 𝗣𝗿𝗼𝗺𝗶𝘀𝗲𝘀 𝗶𝗻 𝗜𝗧?
𝗕𝗲𝗰𝗮𝘂𝘀𝗲 ‘𝗧𝗵𝗮𝗻𝗸𝘀, 𝘆𝗼𝘂 𝘀𝗮𝘃𝗲𝗱 𝘁𝗵𝗲 𝗱𝗮𝘆’ 𝗳𝗲𝗲𝗹𝘀 𝘄𝗮𝘆 𝗯𝗲𝘁𝘁𝗲𝗿 𝘁𝗵𝗮𝗻 ‘𝗪𝗵𝘆 𝗶𝘀 𝘁𝗵𝗶𝘀 𝘀𝘁𝗶𝗹𝗹 𝗯𝗿𝗼𝗸𝗲𝗻?’
𝗘𝘃𝗲𝗿 𝘁𝗿𝗶𝗲𝗱 𝗲𝘅𝗽𝗹𝗮𝗶𝗻𝗶𝗻𝗴 𝗦𝗟𝗔𝘀 𝘁𝗼 𝘀𝘁𝗮𝗸𝗲𝗵𝗼𝗹𝗱𝗲𝗿𝘀/𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿𝘀 𝗹𝗶𝗸𝗲 𝗶𝘁 𝗶𝘀 𝗮 𝗳𝗹𝗶𝗴𝗵𝘁 𝘀𝗰𝗵𝗲𝗱𝘂𝗹𝗲?
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Decoded: IT Stories That Matter. 